CHIEF CONCIERGE
Gary
Thirty years in Melbourne's finest hotels. Knows your coffee order by day two. Has never said "that's not my department" — because at Jaques, someone else always is.
THE TEAM
People Who Earn Their Place Too.
Jaques isn't staffed. It's curated. Everyone who works here has spent decades mastering their craft — then chose to spend it with you.
Our Team
LOBBY TEAM
The Front Desk
Two people, always on roster. They'll greet your guests by name, hold your parcels until you land, and never, under any circumstances, answer the phone "hello." It's always "Jaques, this is [name]."
GROUNDS & ROOFTOP
The Garden & Terrace Team
Landscapers who treat every potted fern like it has a trust fund. They'll fire up the Gaggenau grill before you've finished your shower. The rooftop doesn't maintain itself — these people do.
HOUSEKEEPING
Boutique Cleaning Collective
A high-end boutique agency that exclusively employs retired white boomers — people who understand the difference between clean and "someone came in with a spray bottle." Your mother's standard, applied by professionals.
WELLNESS
Spa & Sauna Attendant
On-site during extended hours. Maintains the rooftop sauna at precisely the temperature your doctor recommended. Knows who takes the cold plunge and who pretends to. Doesn't judge either.
MANAGEMENT
The Building Manager
One person. Not a committee. You'll know their personal number by the second week. They'll be the one who answers when the lift makes that noise — before you've even called. Proactive is not a buzzword here; it's the only policy.